9. FAQ Policy Page

Last updated: Today

How long does shipping take?

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods, customs inspections, public holidays, or carrier delays.

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas, including China.

We use this fulfilment model to improve efficiency and reduce unnecessary handling.

Yes, Maison Avélisse Paris offers free shipping throughout France.

Yes. Maison Avélisse Paris offers a 30-day money-back guarantee.

Please contact us within 30 days of receiving your order at:

Email us at:

Please include:

Our customer support team will review your request and provide the next steps.

For returns due to a change of mind, incorrect size selection, or unwanted items, the customer is responsible for the return shipping costs.

If the approved return address is with one of our suppliers in China, the customer is responsible for arranging and paying for the return shipment.

Nothing in this policy limits your rights under applicable French consumer protection laws or European Union consumer legislation.

Once your returned item has been received and approved, we will process your refund to your original payment method.

Please note that your bank or payment provider may require additional time to complete the refund.

Please contact us as soon as possible at:

Please include:

We will investigate the issue and provide an appropriate solution, which may include a replacement, refund, or another suitable remedy.