Shipping Policy

Last updated: Today

At Maison Avélisse Paris, we want your order to be handled with care, transparency and efficiency.

This Shipping Policy explains how we process and ship orders placed through our website.

Order Processing Time

Once your order has been placed, please allow 1 to 3 business days for processing.

During this time, we review your order, verify the product details, confirm the shipping information and prepare your order for dispatch.

Business days are Monday to Friday, excluding public holidays.

Shipping Time

After your order has been processed and dispatched, delivery typically takes 3 to 7 business days.

Please note that delivery times are estimates and may vary due to carrier delays, customs inspections, peak shopping periods, public holidays, incorrect shipping information or other circumstances beyond our control.

Direct Supplier Shipping

To provide a more efficient service, Maison Avélisse Paris may ship products directly from our trusted suppliers.

Rather than sending products to our warehouse first and then forwarding them to customers, some orders are shipped directly from our suppliers to your delivery address.

As a result, certain parcels may be shipped from overseas, including from China.

This shipping model helps reduce unnecessary handling and allows us to deliver your order as efficiently as possible.

Shipping Carriers

We offer free shipping throughout France.

Depending on the product, supplier location and delivery address, orders may be shipped via La Poste, local delivery partners or international shipping partners.

If tracking is available for your order, you will receive your tracking information by email once your order has been dispatched.

Shipping Costs

Shipping is free on all orders delivered within France, unless otherwise stated during checkout.

Incorrect Shipping Information

Please ensure that your shipping details are correct before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@maisonavelisseparis.com

We will do our best to assist you. However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

support@maisonavelisseparis.com

Please include your name, order number and the email address used when placing your order.

We will investigate your order and assist you with the next steps.

Lost or Missing Parcels

If the tracking information indicates that your parcel has been delivered but you have not received it, please first check with members of your household, neighbours, your local post office or the delivery carrier.

If you are still unable to locate your parcel, please contact us at:

support@maisonavelisseparis.com

We will review the situation and provide assistance where possible.

Questions

If you have any questions regarding shipping, please contact us at:

support@maisonavelisseparis.com