Returns and Refund Policy

Last updated: Today

At Maison Avélisse Paris, we want you to shop with confidence.

This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.

This policy applies to purchases made through maisonavelisseparis.com.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee.

If you are not satisfied with your order, or if something is not quite right, please contact us within 30 days of receiving your order.

To request a return, please email us at:

support@maisonavelisseparis.com

Please include:

• Your full name

• Your order number

• The email address used to place your order

• The reason for your return

• Clear photos if the item is damaged, defective or incorrect

• Any additional information that may help us process your request

Our customer support team will review your request and provide the next steps.

Return Approval

Please do not return any items without contacting us first.

All returns must be approved by Maison Avélisse Paris via email before they are sent.

If your return is approved, we will provide the correct return instructions and return address.

In many cases, approved returns must be sent directly to one of our suppliers, which may be located in China.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection or products that are no longer wanted, the customer is responsible for the return shipping costs.

If the approved return address is our supplier in China, the customer is responsible for arranging and paying for the return shipment.

We strongly recommend using a tracked shipping service, as we can only process a return once the parcel has been received and verified.

Return Tracking

For all approved returns, customers must provide a valid tracking number.

Refunds can only be processed after the returned item has been received and inspected by our supplier or designated return facility.

If a returned parcel is lost during transit and cannot be confirmed as delivered, we may be unable to issue a refund.

Condition of Returned Items

To qualify for a return, the item should be:

• Unworn

• Unwashed

• Unused

• In its original condition

• Returned with its original tags and packaging whenever possible

Items showing signs of wear, washing, damage, stains, perfume, makeup or alterations may not qualify for a refund.

Non-Returnable Items

The following items may not be eligible for returns due to a change of mind:

• Gift cards

• Clearance or final sale items where clearly indicated

• Personal care or hygiene products

• Items that have been worn, washed or used

• Items returned without prior approval

Nothing in this policy limits your statutory consumer rights under applicable French or European Union law.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible at:

support@maisonavelisseparis.com

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and its packaging

We will investigate the issue and provide an appropriate solution, which may include a replacement, refund or another suitable remedy.

Your Consumer Rights

Nothing in this policy limits your legal rights under applicable French consumer protection laws or European Union consumer legislation.

Where required by law, customers remain entitled to the remedies provided by applicable consumer protection legislation.

Refund Processing

Once your returned item has been received and approved, you will receive confirmation by email.

Approved refunds will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund.

Exchanges

Where possible and subject to product availability, we may offer an exchange instead of a refund.

Please contact us at:

support@maisonavelisseparis.com

We will review your request and advise you of the available options.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at:

support@maisonavelisseparis.com

If your order has not yet been processed or dispatched, we will make every effort to cancel it.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For any questions regarding returns, refunds or your order, please contact us at:

support@maisonavelisseparis.com